Service Management Analyst (Fully Remote)

Atlas Technica; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Atlas Technica in the United States delivers IT management, user support, and cybersecurity services for hedge funds and other investment firms. Founded in 2016, the company has grown consistently through a focus on service and maintains a professional, friendly global team.

This role focuses on incident and problem management across client environments, with opportunities to lead RCA and major incident responses.

Qualifications

• 2–5 years in service delivery or IT operations.
• ITIL knowledge and ITSM platform experience.
• Strong analytical, reporting, and communication skills.

Responsibilities

• Drive incident and problem management across client environments.
• Facilitate root cause analyses and major incident response.

Skills

ITIL knowledge

ITSM platform experience

Analytical skills

Communication skills

Reporting

Job description

• Drive incident and problem management across client environments.
• Facilitate Root Cause Analyses and major incident response.

Requirements:

• 2-5 years in service delivery or IT operations.
• ITIL knowledge and ITSM platform experience.
• Strong analytical, reporting, and communication skills.

Culture:

• Service-focused global team with a growth mindset.
• Values ownership, execution, intelligence, and camaraderie.

Atlas Technica handles IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, the company has grown consistently through a focus on service and maintains a professional, friendly global team.