Incident Management Specialist

EHCA; Erie (Erie County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401K matching

Medical insurance for employee

Vision, dental, and life insurance

Paid time off

Paid holidays

Paid training

Employee referral program

Flexible spending account

Employee Assistance Program

Job summary

EHCA in Erie, PA is seeking an Incident Management Specialist to develop and maintain quality assurance reviews of agency incidents and ensure licensing and regulatory compliance for individuals served by EHCA. The IMS ensures incidents are resolved quickly, efficiently, and effectively to minimize operational disruptions.

The role requires collaboration with staff, regulators, and leadership to maintain safety, compliance, and service quality while supporting care teams in delivering

Qualifications

• Group A: Bachelor's degree + 1 year of work experience with persons with intellectual disabilities or in related fields and quality assurance.
• Group B: Associate’s degree or 60 credits + 3 years of work experience with persons with intellectual disabilities or in related fields and quality assurance.
• Group C: High school diploma or equivalent + 5 years of work experience with persons with intellectual disabilities or in related fields and quality assurance.

Responsibilities

• Develop and maintain quality assurance reviews of agency incidents.
• Ensure licensing and regulatory compliance for individuals served by EHCA.
• Resolve incidents quickly, efficiently, and effectively to minimize disruptions.

Skills

State regulatory bodies

Relationships & teamwork

Verbal & written communication

Microsoft Office

Driver's license

Lift 50 pounds

Regulatory clearances

Education

Bachelor's degree

Associate's degree / 60 credits

High school diploma

Job description

At EHCA, we assist people with disabilities to live rich and fulfilling lives. We provide compassionate, therapeutic, and medical support to individuals of all ages and all levels of disability while enabling them to live with purpose and dignity.

Join our dedicated team which supports each person to have the opportunity to make choices, contribute to his or her daily lifestyle, obtain the best education or training available, and enjoy a home-like atmosphere with quality caregivers.

The Incident Management Specialist (IMS) develops and maintains quality assurance reviews of agency incidents and ensures licensing and regulatory compliance for individuals served by EHCA. The IMS ensures incidents are resolved quickly, efficiently, and effectively to minimize operational disruptions.

Skills and experience:

• Experience with state regulatory bodies.
• Ability to develop and maintain effective working relationships with coworkers, supervisors, Leadership Team members, employees, and members of the general public.
• Excellent verbal and written communication skills, including a demonstrated ability to effectively communicate with others in sensitive and confidential situations.
• Working knowledge of computer software applications including Microsoft Office and other business-related applications.
• Possess a current, valid driver's license.
• Be able to lift at least 50 pounds.
• With EHCA's assistance, obtain all clearances required to meet regulatory compliance. This includes Act 33 (PA child abuse), Act 34 (PA criminal background check, Act 73 FBI fingerprint clearance and the National Sex Offender Database. For applicants who have lived out of state in the last 2 years, the Department of Aging clearance is required.

Base pay rate is $22.00/hour. Pay rate is based on experience.

• All positions are eligible for matching 401K
• Medical insurance for the employee, $15 per pay period
• Vision, dental, and life insurance are at no cost
• Paid time off - excellent PTO and sick time benefits are available after 3 months of employment
• Paid holidays - holiday time after 30 days of employment
• Paid training
• Employee referral program
• Flexible spending account
• Employee Assistance Program

Please review the requirements carefully before applying for this position. If your background does not align with the qualifications, we encourage you to review other opportunities with us. You can view all of our job postings on our website, ehca.org.

Requirements:

Applicants must have one of the following groups of qualifications-

Group A. A bachelor’s degree from an accredited college or university and one (1) year of work experience with persons with intellectual disabilities or inrelated fields and quality assurance.

Group B . An associate’s degree or 60 credit hours from an accredited college or university and three (3) years of work experience working with persons with intellectual disabilities or in related fields and quality assurance.

Group C . A high school diploma or equivalent and five (5) years of work experience working with persons with intellectual disabilities or in related fields and quality assurance.