Incident Coordinator, AI-Driven Pharmacy Ops

Empower Pharmacy; Georgia; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) matching

Paid time off

Job summary

Empower Pharmacy is a forward-thinking healthcare company seeking an Incidents Coordinator to drive rapid, compliant resolution of operational and quality incidents across its 503A/503B pharmacy environment. The role emphasizes intake, triage, documentation, and cross-functional coordination with AI-assisted insights to scale decisions in a hyper-growth setting.

The ideal candidate will bring a Pharmacy Technician License, a Bachelor’s or equivalent experience, and 2+ years in incident

Qualifications

• Pharmacy Technician License and regulated workflow experience.
• Bachelor’s degree or equivalent in operations, quality, healthcare, or related field.
• 2+ years in incident management or quality coordination in regulated environments.

Responsibilities

• Incident intake, triage, and timely escalation in regulated pharmacy ops.
• Coordinate AI-assisted severity classification and stakeholder routing.
• Monitor progress and ensure timely closure with audit-ready records.
• Analyze trends and support continuous improvements.

Skills

Incident management

Quality coordination

Regulatory compliance

AI-enabled analytics

Documentation & records

Education

Pharmacy Technician License

Bachelor’s degree or equivalent

Tools

AI-enabled tools

Job description

Empower Pharmacy is a forward-thinking healthcare company seeking an Incidents Coordinator to drive rapid, compliant resolution of operational and quality incidents across its 503A/503B pharmacy environment. The role emphasizes intake, triage, documentation, and cross-functional coordination with AI-assisted insights to scale decisions in a hyper-growth setting.

The ideal candidate will bring a Pharmacy Technician License, a Bachelor’s or equivalent experience, and 2+ years in incident