AI-Driven Pharmacy Incident Coordinator

Socket.dev; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) matching

Paid time off

Job summary

Empower Pharmacy is seeking an Incidents Coordinator to drive rapid, compliant resolution of operational and quality incidents across our 503A/503B pharmacy environment in Houston. You will own intake, triage, documentation, and cross-functional coordination, leveraging AI to accelerate detection and insights.

This role requires high-volume, high-stakes workflow management with strong judgment and adaptability, contributing to continuous improvement and regulatory readiness in a fast-growing

Qualifications

• Strong understanding of incident management processes, quality systems, and compliance frameworks in regulated environments.

Responsibilities

• Incident Intake: Capture, log, and validate incoming incidents in regulated pharmacy operations.
• Triage Coordination: Assess severity using AI-assisted classification and route to stakeholders for rapid resolution.
• Resolution Tracking: Monitor progress, provide updates, and ensure closure with audit-ready documentation.

Skills

Incident management

AI analytics

Communication

Data analysis

Education

Bachelor’s degree or equivalent

Tools

QA software

Job description

Empower Pharmacy is seeking an Incidents Coordinator to drive rapid, compliant resolution of operational and quality incidents across our 503A/503B pharmacy environment in Houston. You will own intake, triage, documentation, and cross-functional coordination, leveraging AI to accelerate detection and insights.

This role requires high-volume, high-stakes workflow management with strong judgment and adaptability, contributing to continuous improvement and regulatory readiness in a fast-growing