AI-Driven Pharmacy Incidents Coordinator

Empower Pharmacy

Houston (TX)

On-site

USD 70,000 - 95,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

Job summary

Empower Pharmacy, a leading 503A/503B provider in Houston, seeks a detail‑oriented Incidents Coordinator to manage intake, triage, and resolution of operational and quality incidents. You will coordinate cross‑functional teams, ensuring regulatory adherence and rapid response in a high‑growth environment.

Your role involves leveraging AI tools for incident detection and classification, maintaining audit-ready records, and driving improvements to reduce recurrence and improve patient safety

Qualifications

Strong understanding of incident management processes, quality systems, and compliance in regulated environments.
Experience using digital systems, data tools, or AI-enabled platforms to manage workflows and improve reporting accuracy.
Excellent organizational and communication skills for cross-functional coordination.

Responsibilities

Incidents intake, triage, and coordination across teams to ensure rapid, compliant resolution.
Manage regulatory-aligned incident documentation and audit-ready reporting.
Analyze trends and drive continuous improvements in incident management processes.

Skills

Incident management

Quality systems

Compliance frameworks

AI-enabled tools

Documentation & audit readiness

Education

Pharmacy Technician License

Bachelor's degree or equivalent in operations/quality/healthcare

Tools

AI tools

Job description

Your role involves leveraging AI tools for incident detection and classification, maintaining audit-ready records, and driving improvements to reduce recurrence and improve patient safety

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