Pharmacy Incidents Coordinator — AI-Driven Compliance

Empower Pharmacy; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Wellness programs

Job summary

Empower Pharmacy is seeking an Incidents Coordinator to drive rapid, compliant resolution of operational and quality incidents across its 503A/503B pharmacy environments. You will own intake, triage, documentation, and cross-functional coordination, leveraging AI to accelerate classification and insights in a high-growth setting.

The role emphasizes regulatory adherence, data integrity, and continuous improvement, supporting audit readiness and scalable incident management across the

Qualifications

• Bachelor’s degree or equivalent in operations, quality, healthcare, or related field.

Responsibilities

• Incident Intake: Capture, log, and validate incidents in regulated pharmacy operations systems.
• Triage Coordination: Assess severity with AI-assisted classification and route to stakeholders.
• Resolution Tracking: Monitor progress, update real-time records, and ensure timely closure.
• Regulatory Alignment: Adhere to 503A/503B requirements with audit-ready documentation.
• Documentation Accuracy: Maintain precise, structured records for data integrity.
• Audit Support: Collaborate with quality/compliance teams to respond to audits.
• Trend Analysis: Identify patterns and root causes to drive improvements.
• Stakeholder Alignment: Coordinate cross-functional response efforts.
• Continuous Improvement: Report metrics and scale process improvements.

Skills

Incident management

AI data analysis

Documentation & coordination

Analytical mindset

Education

Bachelor’s degree or equivalent

Tools

AI-enabled tools

Digital systems

Incident management systems

Job description

Empower Pharmacy is seeking an Incidents Coordinator to drive rapid, compliant resolution of operational and quality incidents across its 503A/503B pharmacy environments. You will own intake, triage, documentation, and cross-functional coordination, leveraging AI to accelerate classification and insights in a high-growth setting.

The role emphasizes regulatory adherence, data integrity, and continuous improvement, supporting audit readiness and scalable incident management across the