Incident, Change & Problem Lead (Remote)

Ciena Corporation; United States; Remote; USD 71,600 - 121,500; Full time

Benefits offered by this job

Comprehensive benefits package

Employee Stock Purchase Program

401(K) with company matching

Paid sick leave and vacation time

Job summary

A leading technology company in the United States is seeking a Critical Incident, Change and Problem Lead to drive operational excellence and enhance service reliability. The role requires strong experience in managing incidents and excellent communication skills. Candidates should thrive in fast-paced environments and possess a design thinking mindset to solve complex challenges. The annual salary range is $71,600 - $121,500 USD, complemented by a comprehensive benefits package including medical, dental, and vision plans, along with a 401(K) with company matching.

Qualifications

• Strong experience managing incidents, problems, and changes in technology-driven environments.
• Excellent verbal and written communication skills with the ability to multitask and prioritize under pressure.
• Familiarity with design thinking principles to deliver innovative solutions and process improvements.

Responsibilities

• Lead critical incidents to restore services quickly and effectively.
• Conduct post-incident reviews to identify root causes and implement preventive measures.
• Manage change processes to mitigate risks and ensure smooth transitions.

Skills

Incident management

Problem-solving

Change management

Communication skills

Design thinking

Education

ITIL certification or equivalent experience

Tools

Incident tracking tools

Job description

A leading technology company in the United States is seeking a Critical Incident, Change and Problem Lead to drive operational excellence and enhance service reliability. The role requires strong experience in managing incidents and excellent communication skills. Candidates should thrive in fast-paced environments and possess a design thinking mindset to solve complex challenges. The annual salary range is $71,600 - $121,500 USD, complemented by a comprehensive benefits package including medical, dental, and vision plans, along with a 401(K) with company matching.