Incentive / Warranty Administrator

Parks Chevrolet Huntersville; Huntersville (NC); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Paycom - ATS in Huntersville, NC is seeking a detail-oriented Warranty Claims Specialist to manage warranty repair orders, submit claims to manufacturers, and maintain the warranty receivables schedule. The role requires close collaboration with technicians, service advisors, and managers, ensuring documentation is complete and aligned with manufacturer requirements.

The ideal candidate has warranty experience, strong Microsoft Office and basic accounting knowledge, and a valid driver’s license.

Formación

• Warranty experience required.
• Attention to detail and accuracy in documentation.
• Proficiency with Microsoft Office and basic accounting concepts.

Responsabilidades

• Process warranty repair orders and submit claims to manufacturers in a timely manner.
• Maintain warranty receivables schedule and reconcile with accounting.
• Collaborate with technicians, service advisors, and managers to define claim scope and complete submissions.
• Review warranty paperwork for proper documentation and criteria.
• Provide daily status reports on claims and maintain records of all submitted, paid, and rejected claims.

Conocimientos

Attention to detail

Teamwork

General accounting knowledge

Herramientas

Microsoft Office

Descripción del empleo

Processes all warranty repair orders and submit claims to the manufacturer on a timely basis.Maintains warranty receivables schedule.Work closely and effectively with the team of technicians, service advisors, and managers.Communicate with Service Advisors to define the scope of a warranty claim.Inspect all warranty paperwork to ensure proper documentation and to verify criteria.Reconcile all warranty receivables and work with the accounting department to obtain payments.Keep track of all services and customer records as required by the manufacturer.Stays abreast of all factory recalls, announcements, and procedure.Stays up to date on all manufacturing warranty training.Understands manufacturers warranty and policy manual.Can read and understand technician workshop manuals.Reviews warranty dashboard on a daily/weekly basis.Performs digital imaging when required for manufacture approval.Stays up to date on all prior approval limits/programs.Pull daily claim report for review of paid claims.Submit all requested documentation to manufacture when requested.Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.Input all applicable labor operation codes, failure codes, condition codes and all other administrative data required on repair orders.Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.Review all returned/rejected warranty claims and prepare the repair orders for immediate resubmission.Maintain all records of claims submitted, returned/rejected, paid and their current status.Provide a daily report to the Service Director regarding claims status.Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers immediately.Warranty experience requiredAttention to detailAbility to work well with others and be part of a teamProficiency Microsoft OfficeGeneral accounting knowledge preferredReynolds experience helpful, but not requiredValid driver's license and clean driving record