Inbound Wellness Concierge: Scheduling & Support

Pompa Program LLC; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Pompa Program LLC in Jacksonville, FL is seeking a Health Concierge – Inbound to warmly welcome clients starting or continuing their wellness journey. You will guide callers through intake, schedule Health Advisor consultations, and address product or test kit questions with a proactive, empathetic approach.

This role requires outstanding phone presence, clear written communication, and careful CRM documentation to support retention and seamless service during delicate health discussions.

Qualifications

• High school diploma or equivalent.
• Experience in consultative sales, account management or customer success.
• Experience in contact centers or healthcare-adjacent environments preferred.

Responsibilities

• Manage high-volume inbound calls and emails with empathy and professionalism.
• Guide clients through intake and scheduling of Health Advisor consultations.
• Respond to product and test kit inquiries and assist with refunds or adjustments as needed.
• Maintain accurate CRM records and ensure timely follow-up on client cases.

Skills

Consultative sales

Account management

Customer success

CRM data integrity

Written communication

Education

High school diploma / GED

Tools

Zoom Contact Center

HubSpot

Job description

Pompa Program LLC in Jacksonville, FL is seeking a Health Concierge – Inbound to warmly welcome clients starting or continuing their wellness journey. You will guide callers through intake, schedule Health Advisor consultations, and address product or test kit questions with a proactive, empathetic approach.

This role requires outstanding phone presence, clear written communication, and careful CRM documentation to support retention and seamless service during delicate health discussions.