Inbound Health Concierge - Wellness Client Advocate

Pompa Program LLC; Northern (KY); Hybrid; USD 39,000 - 55,000; Full time

Job summary

Pompa Program LLC in the United States is seeking a Health Concierge – Inbound to greet clients and guide them through wellness journeys, scheduling Health Advisor consultations and answering questions about programs and test kits.

In this remote, full-time role, you will manage high-volume calls, respond to emails, keep CRM notes accurate, and support retention with thoughtful conversations and smooth refunds when needed.

Qualifications

• Experience in consultative sales, account management, or customer success.
• Experience in contact centers or intake operations preferred.
• Strong written and verbal communication skills.

Responsibilities

• Handle high-volume inbound calls with care and professionalism.
• Guide clients through intake and schedule Health Advisor consultations.
• Provide product, test kit, and refund guidance per policy.
• Respond to inbound emails and maintain CRM notes.
• Coordinate with back-office to resolve billing or fulfillment issues.

Skills

Phone etiquette

Empathy

CRM proficiency

Written communication

Education

High school diploma or GED

Tools

Zoom Contact Center

HubSpot CRM

Google Workspace

Calendar management

Job description

Pompa Program LLC in the United States is seeking a Health Concierge – Inbound to greet clients and guide them through wellness journeys, scheduling Health Advisor consultations and answering questions about programs and test kits.

In this remote, full-time role, you will manage high-volume calls, respond to emails, keep CRM notes accurate, and support retention with thoughtful conversations and smooth refunds when needed.