Holistic Care New Patient Concierge & Scheduler

LifeWorks Wellness Center; Clearwater (FL); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health savings account

Employee discount

Paid time off

Holiday pay

Job summary

LifeWorks Wellness Center in Florida is seeking a friendly New Patient Scheduler who will create a warm, welcoming first impression for new patients and manage the scheduling workflow for holistic care.

Responsibilities include answering questions, returning calls, scheduling visits, collecting payment, sending paperwork, and ensuring accuracy in patient records. The role requires at least 1 year of sales or 2 years call center experience, strong communication, and basic typing skills.

Qualifications

• Minimum 1 year of sales experience or 2 years of call center experience.
• Familiarity with medical terminology.
• Ability to type at least 40 WPM with intermediate computer proficiency.
• Strong verbal and written communication skills.

Responsibilities

• Create a warm, welcoming, and positive first experience for every new patient through compassionate communication and supportive guidance.
• Answer all new patient questions related to scheduling, visit expectations, and practitioner information.
• Return calls to patients requesting appointments or seeking additional information via phone, email, Facebook, or other channels.
• Ensure patients understand expectations and requirements for becoming a new patient.
• Schedule initial office visits and collect payment during scheduling.
• Send new patient paperwork and ensure completion prior to the appointment.
• Reschedule patients who need to cancel or modify their appointment.
• Document all conversations, actions, and follow-ups accurately in the patient record.

Skills

Sales experience

Call center experience

Medical terminology

Typing 40 WPM

Communication skills

Education

High school diploma or GED

Tools

Scheduling software

Job description

LifeWorks Wellness Center in Florida is seeking a friendly New Patient Scheduler who will create a warm, welcoming first impression for new patients and manage the scheduling workflow for holistic care.

Responsibilities include answering questions, returning calls, scheduling visits, collecting payment, sending paperwork, and ensuring accuracy in patient records. The role requires at least 1 year of sales or 2 years call center experience, strong communication, and basic typing skills.