Inbound Transportation Specialist: Data-Driven Problem Solver

Amazon; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Amazon is seeking a Transportation Specialist for the NOC inbound operations to facilitate flow of information between warehouses, category teams, and carriers. The role focuses on resolving issues that affect customer experience and business continuity within inbound logistics.

You will address vendor/seller requests via email, calls, and ticketing, using data analysis to identify blockers and provide timely resolutions, while maintaining high standards for vendor experience.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with Excel and strong analytical, detail-oriented, and communication abilities.
• Experience managing time efficiently and collaborating with internal, partner, and customer teams.
• SQL for data mining or BI is a plus.

Responsibilities

• Provide timely resolutions to vendor/seller requests by researching with internal tools and making data-driven decisions.
• Communicate clearly in written and verbal form and analyse data to identify trends to improve Customer Experience.

Skills

Analytical skills

Effective communication

Time management

Collaboration with internal/partner/cx

Education

Bachelor's degree in quantitative/technical field

Tools

Excel

SQL

Job description

Amazon is seeking a Transportation Specialist for the NOC inbound operations to facilitate flow of information between warehouses, category teams, and carriers. The role focuses on resolving issues that affect customer experience and business continuity within inbound logistics.

You will address vendor/seller requests via email, calls, and ticketing, using data analysis to identify blockers and provide timely resolutions, while maintaining high standards for vendor experience.