Inbound Specialist

Levata; Chicago (IL); On-site; USD 55,000 - 63,000; Full time

Job summary

Levata in Chicago, IL seeks an Inbound Technical Specialist to respond to calls, emails, and chats with product recommendations and quotes. You will guide the sales process from inquiry to order, ensuring a positive customer experience and driving revenue.

Ideal candidates have strong MS Office skills, a customer-service or sales background in a technical field, and a passion for technology. Base compensation plus commission is typical for this role.

Qualifications

• Proficient in Outlook, Word, and Excel.
• Driven, motivated, and goal oriented.
• Excellent communication—outgoing and polished.
• Some prior sales experience in a technical field.
• Technology interest or background.
• Bachelor’s degree preferred; at least one year in customer service or sales.

Responsibilities

• Make technology-related product recommendations and provide quotes.
• Field inbound calls from customers regarding products.
• Intake of inbound leads via calls, emails, and chat regarding products and sales orders.
• Follow up on quotes and customer inquiries.
• Oversee the order process and ensure customer satisfaction.
• Accomplish individual and team goals measured by activity and gross profit sales.

Skills

Outlook/Office

Communication

Sales experience

Technical interest

Education

Bachelor’s degree preferred

Job description

Inbound Technical Specialist

Who we are:

Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority.

About the Role:

The Inbound Technical Specialist supports customers by responding to inbound calls, emails, and chats, providing product recommendations, and generating quotes. This role manages the sales process from initial inquiry through order completion, ensures a positive customer experience, and follows up on opportunities to drive revenue. Success is measured by responsiveness, product knowledge, and achievement of individual and team sales goals.

Essential Duties and Responsibilities

• Making technology-related product recommendations and providing quotes
• Fielding incoming calls from new or existing customers regarding products
• Intake of inbound leads through calls, emails, and chat regarding our products and sales orders
• Following up on quotes and customer inquiries
• Overseeing the order process and ensuring customer satisfaction
• Accomplish individual and team goals measured by activity and gross profit sales

What We are Looking For

EXPERIENCE & SKILLSETS

• Proficient in Microsoft Outlook, Word, and Excel in addition to basic computer knowledge
• Driven, motivated, and a desire to be successful
• Excellent communication – outgoing, well-spoken and polished individual
• Some prior sales experience in a technical field
• Technology interest or background
• Bachelor’s degree preferred, and at least one year of customer service or sales experience

Physical Demands:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, and stand, write, operate a PC, communicate, listen, and assess information. The employee may lift, push, pull or move 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

Average compensation (base salary plus commission): $55,000