Desktop Support Technician

Levata; Holland (MI); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Parental leave

Pre-tax transit program

Job summary

Levata is seeking an IT Administrator to support desktops, servers, networks, and communications. You will deploy software, maintain images, manage Active Directory and Exchange users, and train staff on systems. Strong Windows, AD/Exchange, and VOIP/DNS skills are required.

You will work in a fast-paced environment, coordinate upgrades, maintain ticketing workflows, and ensure PCI guidelines are followed. A+ or equivalent certifications bolster candidacy.

Qualifications

• 2+ years IT experience required.
• Experience with VOIP systems (Fuze preferred) and CRM/ERP (Netsuite preferred).
• Experience with automated software deployment and virtualization tech.
• Proficient with Windows Desktop/Server OS, AD, O365 Exchange/Azure AD, DNS/DHCP, and ticketing software (Zoho).
• Certifications such as CompTIA A+ or equivalent.
• Strong problem analysis and prioritization skills.
• Excellent communication, organizational, and teamwork abilities.

Responsibilities

• Assist personnel with PCs, servers, networks, printers, software, and phones.
• Package, test, deploy, update, and troubleshoot software; create and maintain desktop images.
• Perform routine network/PC installations and troubleshoot related problems.
• Setup new users; remove/disable access for departing employees.
• Manage Active Directory and Exchange users/groups; maintain phone system users and call flow.
• Document processes and procedures; coordinate desktop upgrades.
• Maintain ticketing system and escalate where needed.
• Train personnel on systems and tools; ensure PCI compliance.

Skills

VOIP systems

CRM/ERP (Netsuite)

Automated software deployment

Virtualization (VMware, VirtualBox, Hy

Windows desktop/server

Active Directory

Exchange/O365 & Azure AD

DNS/DHCP

Zoho ticketing

CompTIA A+

Education

CompTIA A+ certification

Tools

Zoho

Netsuite

VMware

VirtualBox

Hyper-V

Job description

What You'll Do

• Assist personnel with PCs, servers, networks, printers, software, and phones
• Package, test, deploy, update, and troubleshoot software
• Create and maintain desktop images
• Perform routine network and PC installation, and troubleshoot, maintain, and resolve any related problems
• Setup new users in our systems
• Remove/disable system access for departing employees
• Analyze desktop hardware and software processes for efficiency and needs
• Document processes and procedures
• Coordinate upgrade of desktop equipment and software
• Maintain ticketing system for prioritizing tasks
• Escalate or delegate issues to other IT members if required
• Be the primary point of contact for personnel with any IT question or task
• Manage Active Directory and Exchange users and groups
• Maintain phone system users, teams, and call flow logic
• Grant/revoke access to various internal and external systems
• Train personnel on how to best use the different systems and tools
• Follow PCI compliance guidelines

What You'll Need

• 2+ years of IT experience
• Technical experience working within: VOIP Phone Systems (Fuze preferred), CRM/ERP (Netsuite preferred), Automated Software Deployment, Virtualization Technologies (VMware, VirtualBox, HyperV), Windows Desktop and Server OS, Active Directory, O365 Exchange and Azure AD, Microsoft Office 365, DNS and DHCP, and Ticketing Software (Zoho Preferred)
• CompTIA, A+ or equivalent.
• Problem analysis & resolution skills with the ability to logically progress troubleshooting and shift between and prioritize tasks
• The ability to plan and organize work with a strong attention to detail
• Exceptional oral and written communication skills
• Ability to work independently as well as part of a team

Who You Are

• take action. You respond quickly to customers and seek excellence in everything you do.
• build trust. You always act in a customer’s best interest and do what you say you will do.
• think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
• make it easy. You find ways to solve problems and bring clarity to complex challenges.
• win together. You are inclusive and collaborate to delight the customer and deliver success together.

Who We Are

Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority.

What We Offer

Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holidays, paid time off, parental leave and a pre-tax transit program.

Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.

If you have a disability or special need that requires an accommodation in the application process, please request assistance with Request for Accommodation in the subject line.