Inbound Service & Sales Specialist - Grow with Brands

Concentrix; Icard (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Concentrix is seeking a Customer Service / Inbound Sales Representative to join our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs.

Using our CX and digital tools, you’ll deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth while growing your sales and service skills in a collaborative, diverse environment.

Responsibilities

• Handle incoming calls, chats, and emails to assist customers.
• Resolve customer issues and questions promptly.
• Recommend products or services that meet client needs.
• Meet performance targets and contribute to customer loyalty and revenue growth.
• Collaborate with a diverse, people-centric team.

Job description

Concentrix is seeking a Customer Service / Inbound Sales Representative to join our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs.

Using our CX and digital tools, you’ll deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth while growing your sales and service skills in a collaborative, diverse environment.