Inbound Sales & Service Pro — Global Brands

Concentrix; Maiden (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Concentrix is hiring a Customer Service / Inbound Sales Representative to join our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs.

Using our CX and digital tools, you’ll deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth. This role offers growth opportunities within a collaborative, diverse, and people-centric environment.

Responsibilities

• Handle incoming calls, chats and emails, resolving customer issues and recommending products or services that meet client needs.

Job description

Concentrix is hiring a Customer Service / Inbound Sales Representative to join our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs.

Using our CX and digital tools, you’ll deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth. This role offers growth opportunities within a collaborative, diverse, and people-centric environment.