Inbound Customer Service & Sales Specialist

Concentrix; Hudson (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Concentrix in the United States is seeking a Customer Service / Inbound Sales Representative to join our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, resolve issues, and suggest products that meet client needs.

Utilizing CX and digital tools, you’ll aim to deliver exceptional service, hit performance targets, and contribute to customer loyalty and revenue growth in a collaborative, diverse environment.

Qualifications

• Strong communication and active listening skills.
• Ability to resolve issues and meet customer expectations.
• Proven track record in meeting performance targets.

Responsibilities

• Handle incoming calls, chats, and emails to assist customers.
• Recommend products or services that meet client needs.
• Resolve customer issues with a focus on satisfaction and retention.

Skills

Customer service

Inbound sales

Job description

Concentrix in the United States is seeking a Customer Service / Inbound Sales Representative to join our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, resolve issues, and suggest products that meet client needs.

Utilizing CX and digital tools, you’ll aim to deliver exceptional service, hit performance targets, and contribute to customer loyalty and revenue growth in a collaborative, diverse environment.