Inbound Security Sales & Retention Specialist

ADT; Jacksonville (FL); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability insurance

Life insurance

Paid time off

Paid holidays

Job summary

ADT in Jacksonville, FL is seeking Save Sales Representatives to handle inbound phone calls from prospects seeking to cancel a previous appointment or installation date. The role requires consultative sales skills to determine needs, explain product benefits and close sales.

You will engage with customers to resolve issues, de-escalate emotions, and ensure accurate data updates. The position is on-site, reporting to the Jacksonville contact center, with benefits and commission-based earning

Qualifications

• High school diploma or equivalent is required.
• Customer Service, Technical Support, Onboarding and/or Call Center experience is required.
• General knowledge of sales terminology, concepts, practices, and processes.
• Strong communication and empathy to handle sensitive calls.

Responsibilities

• Maintain expert-level understanding of ADT products, sales offers and promotions.
• Provide resolution and close installation for prospects using problem-solving and de-escalation skills.
• Process data changes and updates to prospective accounts accurately and thoroughly.
• Execute and follow through on promises made to customers.
• Meet or exceed monthly goals; targets may change.
• Perform other duties as assigned.

Skills

Consultative sales

Empathy

Problem solving

Education

High school diploma or equivalent

Job description

ADT in Jacksonville, FL is seeking Save Sales Representatives to handle inbound phone calls from prospects seeking to cancel a previous appointment or installation date. The role requires consultative sales skills to determine needs, explain product benefits and close sales.

You will engage with customers to resolve issues, de-escalate emotions, and ensure accurate data updates. The position is on-site, reporting to the Jacksonville contact center, with benefits and commission-based earning