Inbound Sales & Retention Specialist

ADT Security Services; Jacksonville, Northern (FL, KY); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Disability coverage

Life insurance

Paid time off

Paid holidays

Job summary

ADT Security Services in Jacksonville, FL seeks an entry-level Save Sales Representative to handle inbound calls from prospects looking to cancel a previous appointment or installation date. You will identify needs, explain product benefits, overcome objections, and close sales.

The role requires high school diploma, customer service or call center experience, and strong communication. On-site work at the Jacksonville contact center with comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Customer Service, Technical Support, Onboarding and/or Call Center experience required.
• Strong communication and product knowledge required.
• Ability to read, understand and respond to instructions; basic data entry and navigation skills.

Responsibilities

• Maintain expert knowledge of ADT products and promotions.
• Provide resolution and close installations for prospects.
• Process data changes and updates to prospective accounts accurately.
• Execute and follow through on promises to customers.
• Meet or exceed monthly goals; adapt to changing targets.
• Perform other duties as assigned.

Skills

Empathy

Consultative sales

Problem solving

Communication skills

Computer skills

Education

High school diploma or equivalent

Tools

Windows OS

Job description

ADT Security Services in Jacksonville, FL seeks an entry-level Save Sales Representative to handle inbound calls from prospects looking to cancel a previous appointment or installation date. You will identify needs, explain product benefits, overcome objections, and close sales.

The role requires high school diploma, customer service or call center experience, and strong communication. On-site work at the Jacksonville contact center with comprehensive benefits.