Inbound Sales Specialist: Upsell & Build Relationships

MCI; Little Rock (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading Business Process Outsourcing company in Little Rock is looking for an Inbound Sales Representative to handle inbound calls, upsell products, and provide customer information. Candidates should possess excellent communication skills and be 18 years or older. The role requires strong organizational skills and the ability to thrive in a fast-paced environment. Previous customer service experience is preferred, but not required.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• An aptitude for conflict resolution and negotiation.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Utilize knowledge base to accurately answer questions and sell products.
• Listen to customers and resolve their issues.
• Document and process customer orders accurately.
• Attend meetings and training to stay updated on program knowledge.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

A leading Business Process Outsourcing company in Little Rock is looking for an Inbound Sales Representative to handle inbound calls, upsell products, and provide customer information. Candidates should possess excellent communication skills and be 18 years or older. The role requires strong organizational skills and the ability to thrive in a fast-paced environment. Previous customer service experience is preferred, but not required.