Inbound Sales Specialist — Upsell & Customer Care

MCI Military Recruitment; Hampton (VA); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid Training

Health Benefits

Career Growth

Job summary

MCI Military Recruitment is seeking an Inbound Sales Representative to handle incoming calls, upsell existing customers, and provide information on client products and services. You will join a fast-paced team, supported by a comprehensive training program designed to help you succeed and grow within the organization.

Ideal candidates are energetic, motivated, and capable of building relationships with customers while meeting performance targets across varied projects and brands.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.
• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
• State or Federal work experience

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Skills

Communication

Typing

Customer Service

Multi-tasking

Team Player

Adaptability

Relationship Building

Problem Solving

Conflict Resolution

Attention to Detail

Attendance

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI Military Recruitment is seeking an Inbound Sales Representative to handle incoming calls, upsell existing customers, and provide information on client products and services. You will join a fast-paced team, supported by a comprehensive training program designed to help you succeed and grow within the organization.

Ideal candidates are energetic, motivated, and capable of building relationships with customers while meeting performance targets across varied projects and brands.