Inbound Sales & Reservations Specialist

SPS North America Inc.; New York (NY); Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Career Growth

Learning & Development

Recognition programs

Paid Time Off

Referral bonuses

Benefits package

Résumé du poste

SPS North America Inc. is seeking a Call Center Representative to handle inbound sales calls for the client site and support the sales team with bookings and order changes. The role emphasizes delivering excellent service and maintaining a professional company image.

Requirements include high-volume call center experience, proficiency in Microsoft Office, and strong communication skills; multilingual ability is a plus. Willingness to work weekends and varying shifts is expected.

Qualifications

• High school diploma or equivalent.
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint, Word).
• Experience in a high-volume inbound call center focused on customer service.
• Knowledge of attraction ticketing systems and Vonage Call Center Software preferred.
• Strong communication skills; multilingual ability a plus.

Responsabilités

• Support the sales team with B2C registrations, group bookings, and B2B client reservations.
• Handle inbound calls and assist customers with new orders, edits, or inquiries.
• Assess customer needs to provide personalized solutions and exceptional service.
• Suggest improvements to enhance operational efficiency.
• Perform other duties as assigned by the Supervisor.

Connaissances

Inbound call handling

Customer service

Strong communication skills

Multilingual ability

Formation

High School diploma or equivalent

Outils

Microsoft Office

Vonage Call Center Software

Description du poste

SPS North America Inc. is seeking a Call Center Representative to handle inbound sales calls for the client site and support the sales team with bookings and order changes. The role emphasizes delivering excellent service and maintaining a professional company image.

Requirements include high-volume call center experience, proficiency in Microsoft Office, and strong communication skills; multilingual ability is a plus. Willingness to work weekends and varying shifts is expected.