Inbound Sales Representative / Sales Closer

Mappa; New York (NY); A distancia; USD 52.000 - 78.000; Jornada completa

Descripción de la vacante

Mappa seeks a highly responsive Inbound Sales Representative to convert warm leads for a New Jersey/New York market. You will own the sales journey from first contact to close, primarily handling inbound inquiries generated by Facebook ads. Work remotely with standard business hours aligned to U.S.

Eastern Time, targeting both entry-level and premium detailing packages. Ideal candidates will excel at rapid qualification, follow-up, and closing in a B2C environment, with experience in automotive

Formación

• Experience in converting inbound leads into customers.
• Strong communication and negotiation skills.
• Ability to manage multiple opportunities in a CRM and close deals.

Responsabilidades

• Respond quickly to inbound leads generated through ads and other channels.
• Contact prospects via phone, text, email, and other channels to qualify needs.
• Present appropriate detailing services and package options to meet customer budgets.
• Handle objections confidently and move prospects toward booking an appointment.
• Maintain accurate lead and customer data in the CRM and report on results.

Conocimientos

Inbound Marketing

Sales

Telemarketing

Sales Strategy

B2B Sales

Descripción del empleo

We are looking for a highly responsive, sales-driven Inbound Sales Representative / Closer to manage

and convert incoming leads for an automotive detailing business serving the New Jersey/New York market.

The business already generates a consistent flow of inbound leads through Facebook advertising. The

challenge is not generating interest it is making sure every lead is contacted quickly, properly qualified,

consistently followed up with, and converted into a booked customer.

You will own the sales journey from the moment a new lead comes in through qualification, follow-up,

appointment booking, and closing.

This is not a cold-calling role. You will primarily work with warm inbound prospects who have already

expressed interest in the company's services.

The role will operate around U.S. Eastern Time, supporting customers in the New Jersey/New York market.

Standard business-hour coverage is required, with flexibility for earlier starts and/or extended coverage

being highly valuable because inbound leads should be contacted as quickly as possible.

What You'll Be Selling

Services include ceramic coating, interior/exterior detailing, vehicle restoration, tire shine, and both entry-level and premium detailing packages.

You should be comfortable selling both lower-ticket services and higher-value packages based on the customer's needs.

What we need you to tackle

Manage and convert inbound leads from first contact through close.
Respond quickly to new prospects and build rapport from the start.
Understand customer needs, recommend the right service, and handle objections confidently.
Follow up consistently without being pushy.
Keep multiple opportunities organized in the CRM and maintain accurate communication.
Deliver a professional customer experience over phone, email, and digital channels.
Work independently in a remote environment and stay accountable for results.
Communicate fluently and professionally in English.
Experience in B2C, automotive, detailing, home services, or similar industries is a strong plus.

Non-negotiable hard skills

• Inbound Marketing
• Sales
• Telemarketing
• Sales Strategy
• B2B Sales

Your day-to-day

• Respond quickly to new inbound leads generated through Facebook ads.
• Contact prospects by phone, text, email, and other available communication channels.
• Understand each customer's vehicle, needs, expectations, and budget.
• Explain and sell the appropriate automotive detailing or ceramic-coating package.
• Handle questions and sales objections confidently.
• Follow up consistently with leads who do not purchase or book immediately.
• Book qualified customers into appointments.
• Own the sales process from initial inquiry through close.
• Maintain accurate lead and customer information in the company's CRM.
• Keep the business owner/management informed of lead activity, opportunities, and sales results.
• Identify patterns in customer objections, lead quality, and conversion opportunities that can improve the sales process.

Nice to haves

• Estimate scope, time, and price from discovery details (vehicle size/condition, add-ons) to present clear, confidence-inspiring quotes and avoid misalignment.
• Identify value drivers (longevity, finish, convenience) and position premium options like ceramic coating or bundles without pressuring, increasing average order value.
• Track funnel metrics (contact, qualify, book, close) to iteratively refine messaging, timing, and channels; run lightweight experiments to raise conversion.