Inbound Sales Pro: Convert Leads & Build Trust

R+L Global Logistics; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

The Inbound Sales Representative role at R+L Global Logistics handles incoming inquiries and leads, converting them into sales by understanding customer needs and offering solutions. You will communicate via phone, email, or chat, and document interactions in the CRM to support effective follow-up.

We seek a candidate with a high school diploma, inside sales experience, strong communication skills, and a customer-service mindset.

Qualifications

• High School diploma or GED required.
• Call Center or Inside Sales experience preferred.
• Strong interpersonal skills to build rapport with clients.
• Excellent customer service orientation and problem handling.
• Motivated, energetic, coachable and quick to learn.
• Clear written and verbal communication with internal and external partners.
• Ability to multitask in a fast-paced environment with changing priorities.
• Proficient in Microsoft Office Suite.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Receive inbound prospect calls and inquiries and follow up on leads.
• Qualify customers and prospects; conduct market research for insights.
• Listen to customer needs and identify their requirements.
• Deliver tailored sales pitches and scripts to convert leads.
• Provide details about solutions and products; answer inquiries.
• Document customer details and transactions in CRM system.
• Build and maintain relationships to ensure satisfaction and loyalty.
• Collaborate with other departments to ensure smooth operations.
• Aim to achieve or exceed individual and team sales targets.
• Perform other duties as needed to support the organization.

Skills

Interpersonal skills

Customer service orientation

Self-motivation

Coachability

Communication skills

Multitasking

Microsoft Office proficiency

English fluency

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

The Inbound Sales Representative role at R+L Global Logistics handles incoming inquiries and leads, converting them into sales by understanding customer needs and offering solutions. You will communicate via phone, email, or chat, and document interactions in the CRM to support effective follow-up.

We seek a candidate with a high school diploma, inside sales experience, strong communication skills, and a customer-service mindset.