Inbound Referral Coordinator – Patient Access

Southern Sports Medicine Partners Llc; Murphy (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Benefits for you and family

Competitive wages

Job summary

PartnerCare is seeking an experienced Referral Coordinator – Inbound to join our team in Murphy, NC. You will review and process referrals, verify information, enter data into the EMR, and coordinate scheduling for new patients while collaborating with clinical and administrative staff.

This role requires strong communication and multitasking skills, with a focus on timely, compassionate patient service and a commitment to our values.

Qualifications

• High school diploma or equivalent required; associate degree or healthcare training a plus.
• 1–2 years of experience in a healthcare referral, scheduling, or front office coordination role.
• Experience with electronic medical records (eCW preferred).
• Ability to multitask while maintaining accuracy and attention to detail.

Responsibilities

• Receive and process inbound referrals from external providers via eFax, EMR, phone, email, or third-party platforms.
• Review referral documents for completeness and accuracy, including diagnosis, insurance, and provider information.
• Input referral data into the EMR (eCW), create patient charts, and schedule appointments.
• Monitor open referrals and make repeated contact attempts to schedule.
• Screen self-referrals to understand condition and past treatment history per scripts.

Skills

Communication

Customer service

Organizational skills

Healthcare experience

Education

High school diploma or equivalent

Associate degree or healthcare training

Tools

eCW

Job description

PartnerCare is seeking an experienced Referral Coordinator – Inbound to join our team in Murphy, NC. You will review and process referrals, verify information, enter data into the EMR, and coordinate scheduling for new patients while collaborating with clinical and administrative staff.

This role requires strong communication and multitasking skills, with a focus on timely, compassionate patient service and a commitment to our values.