Inbound Receptionist

Appone; San Antonio (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

PTO

Paid holidays

401(k)

Life insurance

HSA

Zusammenfassung

Texas Dental and Braces PLLC is seeking a Dental Inbound Receptionist to be the first point of contact for patients across phone, email, text, and online messages. The role focuses on scheduling, payments, and smooth front-office operations at the Potranco location in San Antonio.

Join a full-time, weekday schedule with benefits including health, dental, vision insurance, PTO, holidays, 401(k), life insurance, and HSA.

Qualifikationen

• 1+ year of dental front-office experience handling patient calls and scheduling.
• Hands-on experience with Open Dental.
• Solid grasp of dental terminology, procedures, and PPO insurance guidelines and coding.
• Comfortable discussing balances and payment options with patients.
• Working knowledge of HIPAA and patient-privacy requirements.
• Clear, professional communication — phone, written, and in person.
• Able to juggle several systems and conversations without dropping details.
• High school diploma or equivalent.

Aufgaben

• Field 30+ calls a day — scheduling, rescheduling, cancellations, and billing or payment questions.
• Keep the schedule full by filling last-minute openings and following up after cancellations.
• Book the whole family when you can — one call is often a chance to get a spouse or kids on the books too.
• Meet patients wherever they reach out: phone, email, text, or online message.
• Catch new online appointment requests, book them into open chairs, and get their forms into the system.
• Take payments and walk patients through their payment plan options.
• Loop in the office team to confirm details and solve things in real time.
• Document carefully and keep patient information protected, every time.

Kenntnisse

Dental front-office experience

HIPAA knowledge

Professional communication

Balance/payment discussion

Multi-system handling

Strong organizational skills

High school diploma

Ausbildung

High school diploma or equivalent

Tools

Open Dental

Jobbeschreibung

About the Organization Texas Dental and Braces PLLC (TDB) exists to serve our patients, our employees, and the community. While we operate within the dental industry, our mission is to be the benchmark in all ways. We believe that by setting 'excellence' as our goal, we can transcend industry boundaries. Why can't we be the best place to work across any industry? Why can't we be the premier healthcare facility, extending beyond just dental care? Why can't we achieve success together, ensuring that patients, the team, and the community all win? When you join TDB, you'll not only collaborate with top dental professionals but also be part of a vibrant and dynamic work environment that fosters professional growth and provides ample opportunities to thrive.

Dental Inbound Receptionist (Open Dental)

Texas Dental and Braces | Potranco location, San Antonio, TX

Full-time - Monday–Friday, 8:00 AM–5:00 PM - No nights, no weekends

Pay: Based on experience

Every patient who calls Texas Dental and Braces reaches you first. Some are nervous about a first visit, some are juggling a balance, some just need to move an appointment before work. You're the voice that makes it feel easy — calm, warm, and on top of it.

If you already know how a dental front office runs and genuinely like being that steady person for people, read on.

Why You'll Want This Role

• A set schedule you can plan your life around — weekdays, 8 to 5, home every evening
• Pay that reflects your experience — the more dental front-office background you bring, the higher we start you
• The benefits — health insurance, dental insurance, vision insurance, PTO, paid holidays, 401(k), life insurance, HSA
• A team that backs you up — the office staff is a message away when you need to confirm a detail or solve something on the spot, everyone is working with you as you work with patients
• Steady, growing practice — you're joining an established group of locations, not starting from scratch

What Your Day Looks Like

• Field 30+ calls a day — scheduling, rescheduling, cancellations, and billing or payment questions
• Keep the schedule full by filling last‑minute openings and following up after cancellations
• Book the whole family when you can — one call is often a chance to get a spouse or kids on the books too
• Meet patients wherever they reach out: phone, email, text, or online message
• Catch new online appointment requests, book them into open chairs, and get their forms into the system
• Take payments and walk patients through their payment plan options
• Loop in the office team to confirm details and solve things in real time
• Document carefully and keep patient information protected, every time

Position Requirements

What You'll Need

Must-haves

• 1+ year of dental front-office experience handling patient calls and scheduling
• Hands‑on experience with Open Dental
• Solid grasp of dental terminology, procedures, and PPO insurance guidelines and coding
• Comfortable discussing balances and payment options with patients
• Working knowledge of HIPAA and patient‑privacy requirements
• Clear, professional communication — phone, written, and in person
• Able to juggle several systems and conversations without dropping details
• High school diploma or equivalent

Nice to have

• Experience with online scheduling and patient‑messaging tools
• A strong customer‑service background

Texas Dental and Braces is an equal opportunity employer.

Full-Time/Part-Time Full-Time

Shift -not applicable-

Location Texas Dental and Braces

Texas Dental and Braces is an equal opportunity employer.

Texas Dental and Braces PLLC is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status or any other protected status in accordance with applicable law.

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Hiring Manager(s) Amanda Ytuarte

Req Number BUS-26-00026

Open Date 10/7/2026

This position is currently accepting applications.