Inbound Ops Manager: Lead, Optimize & Elevate

NAPA; Oklahoma City (OK); On-site; USD 65,000 - 95,000; Full time

Job summary

NAPA is seeking an Inbound Operations Manager to lead strategic inbound activities at our Oklahoma City distribution center. You will oversee freight scheduling, receiving, stocking, and safety programs while driving efficiency and cost savings.

Collaborate with DC leadership to implement performance standards and develop a high-performing team. Responsibilities include coaching staff, resolving supplier and customer inquiries, reducing receiving errors, and protecting company assets.

Qualifications

• 2+ years’ experience within a distribution center or similar environment.
• 1+ year’s proven experience in a managerial role and/or leading teams.
• Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems).
• Lean Six Sigma and project management skills.

Responsibilities

• Collaborates with General Manager and/or Assistant General Manager in implementing operational strategies to optimize efficiency and productivity.
• Manages functions of inbound operations by setting strategic performance expectations, monitoring productivity of all inbound teams and troubleshooting as needed.
• Leads strategic implementation of inbound operations, ensuring efficient organization of inbound freight (scheduling and unloading), receiving dock, stocking activities, housekeeping, maintenance, and safety protocols are consistently upheld.
• Bolsters strategies for adherence to all safety rules and regulations to ensure a safe environment for employees.
• Trains and develops employees to ensure teams function at the highest level of efficiency, filling in any areas as needed.
• Ensures supplier, delivery partner and/or customer inquiries and concerns are managed in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs; resolves escalations as needed and/or escalates further as appropriate.
• Works cross-functionally with other DC management to monitor for and investigate and resolve repetitive patterns of receiving errors.
• Protects company assets ensuring all equipment is used and maintained properly, buildings are opened, checked and secured daily, monitoring employees so no merchandise leaves without proper receipts.
• Maintains awareness of budget planning and cost management efforts and implements cost-saving initiatives and process improvements.

Skills

Leadership

Warehouse Operations

Inventory Management

Process Improvement

Safety Compliance

Education

Bachelor's degree in business, logistics, or related field

Lean Six Sigma certification

Tools

MS Office

Promapp

Power BI

Visio

ERP / WMS systems

Job description

NAPA is seeking an Inbound Operations Manager to lead strategic inbound activities at our Oklahoma City distribution center. You will oversee freight scheduling, receiving, stocking, and safety programs while driving efficiency and cost savings.

Collaborate with DC leadership to implement performance standards and develop a high-performing team. Responsibilities include coaching staff, resolving supplier and customer inquiries, reducing receiving errors, and protecting company assets.