Inbound Operations Manager - Evening Shift Lead

Nordstrom, Inc.; Elizabethtown (Lancaster County); Hybrid; USD 59,000 - 98,000; Full time

Benefits offered by this job

Medical/Vision

Dental

401k

Merchandise Discount

Paid Time Away

Life Insurance

Disability

EAP Resources

Job summary

Nordstrom, Inc. is seeking an Operations Manager for Inbound on the East Coast Fulfillment Center in Elizabethtown, PA. The role leads a 20-person team, coaches performance, and drives safety, quality, and efficiency to meet financial targets.

A strong CI mindset and data-driven decisions will optimize costs and service levels. The candidate will manage hires, training, and ongoing development while monitoring budgets and implementing corrective actions as needed.

Qualifications

• 5+ years of warehouse experience in a managerial role.
• Proven ability to identify and implement CI actions delivering measurable cost/service/quality improvements.
• Experience developing others and growing leadership competencies.
• Strong knowledge of warehouse KPIs.
• Hands-on experience with warehouse management software and databases.

Responsibilities

• Lead, develop, and grow the performance of a team of about 20 employees.
• Recruit, onboard, and train resources.
• Coach, counsel, and discipline to drive results.
• Attend workshops and network to advance knowledge.
• Own process improvement projects and continuous improvement initiatives.
• Meet budget information, monitor expenditures and identify variances.
• Drive KPI metrics and facility performance scorecards.

Skills

Leadership

CI improvements

KPI management

Data analysis

Warehouse software

Tools

Warehouse Management Software

Databases

Job description

Nordstrom, Inc. is seeking an Operations Manager for Inbound on the East Coast Fulfillment Center in Elizabethtown, PA. The role leads a 20-person team, coaches performance, and drives safety, quality, and efficiency to meet financial targets.

A strong CI mindset and data-driven decisions will optimize costs and service levels. The candidate will manage hires, training, and ongoing development while monitoring budgets and implementing corrective actions as needed.