Operations Manager - Inbound (B Shift) - East Coast Fulfillment Center

Nordstrom; Elizabethtown (Lancaster County); On-site; USD 59,000 - 98,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement (401k)

PTO

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Performance-based incentives

Job summary

Nordstrom is seeking an Operations Manager to lead a warehouse team of about 20, ensuring safety, quality, and performance while meeting financial goals and budget targets. You will coach staff, drive continuous improvement, and manage KPIs and scorecards in a fast-paced distribution environment.

The role emphasizes developing leaders, implementing cost-saving processes, and maintaining strong data-driven decision-making across operations.

Qualifications

• 5+ years of warehouse management experience.
• Proven ability to implement CI actions delivering improvements in cost, service and quality.
• Demonstrated capability to develop others and grow leadership in direct reports.
• Strong knowledge of warehouse KPIs and their use.
• Hands-on with warehouse management software and databases.
• Ability to analyze data and drive improvement opportunities.

Responsibilities

• Support the business strategy and drive safety, quality and performance.
• Lead, develop, and grow a team of about 20 employees.
• Recruit, onboard, and train resources.
• Coach and discipline warehouse staff to improve performance.
• Attend workshops and build professional networks for knowledge growth.
• Lead process improvement via problem-solving and projects.
• Meet budget, monitor expenditures, identify variances, implement actions.
• Drive KPI metrics and facility scorecards.

Skills

Warehouse leadership

CI implementation

Team development

KPI knowledge

Data analysis

Communication skills

Tools

WMS software

Databases

Job description

Job Description

Schedule - B-Shift: Tuesday-Friday, 3:30PM-2:00AM

The Operations Manager is a seasoned leader with several years of experience leading and developing teams in support of the business strategy in processes, policies, and procedures. The Operations Manager is responsible to deliver on overall customer promise, driving results through coaching, performance management, and monitoring results. This role will meet financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.

A day in the life…

• Support the business strategy or driving results for overall safety, quality and performance


• Lead, develop, and grow the performance of a team of about 20 employees


• Recruiting, selecting, onboarding, and training the right resources


• Drive warehouse associates results by coaching, counseling, and disciplining employees; planning, monitoring, and provides feedback on job performance


• Drive professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies


• Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies


• Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions


• Drive KPI metrics as well as 4DX and facility performance scorecards

You own this if you have…

• 5+ years of warehouse experience in a managerial role


• Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality


• Demonstrated capabilities in developing others and growing leadership competencies in their direct reports


• Strong knowledge of warehousing Key Performance Indicators (KPIs)


• Hands on experience with warehouse management software and databases


• Ability to analyze data and determine actions based on improvement opportunities


• Excellent verbal and written communication skills

Pay Range Details

Pay range(s) in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $59,000.00 - $98,000.00 Annual

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away


• Life Insurance and Disability


• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_15_Full_Time_ES-US.pdf

Additional information

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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