Inbound Call Center Representative

Great Lakes Credit Union; United States; Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Dental & Vision

Life insurance

Paid time off

401(k) with match

Tuition reimbursement

Professional development

Job summary

Great Lakes Credit Union is seeking an Inbound Call Center Representative to be the first point of contact for members, delivering outstanding service in a fast-paced environment. You will handle inquiries, assist with accounts and transactions, and support colleagues across departments.

Starting pay is $19.99/hour with potential for higher rates based on experience. If you thrive in a dynamic bank/credit union setting and excel at clear communication, you’ll fit right in.

Qualifications

• Call center experience in a high-volume environment or financial institution preferred.
• Proven ability to become proficient with multiple software systems.
• Excellent communication skills, especially over the phone.
• Fast learner with ability to navigate multiple software tools with ease.
• Calm under pressure and adaptable in a changing environment.

Responsibilities

• Handle high-volume inbound calls with professionalism, empathy, and efficiency.
• Work collaboratively with multiple departments and use multiple software systems to support members' needs.
• Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions.
• Build trust and genuine connections with each member through active listening and clear communication.
• Uphold the credit union's values and standards of greatness in every interaction.

Skills

Call center experience

Software systems proficiency

Excellent communication

Fast learner

Calm under pressure

Tools

CRM software

Job description

Remote US

Salary Range: $20.48 To $30.73 Hourly

Great Lakes Credit Union is Hiring GREAT people for our GREAT team!

Join a team where your voice makes a difference!

WE WANT YOU ON OUR TEAM!

"The starting rate of pay for this role is $19.99 per hour for candidates with a minimum of one (1) year of experience in a call center or financial institution, with a higher rate of pay available based on additional years of relevant experience."

As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high-volume credit union contact center environment. You’ll play a vital role in supporting our members’ financial needs, all while upholding our values and standards of greatness.

Responsibilities

• Handle high-volume inbound calls with professionalism, empathy, and efficiency


• Work collaboratively with multiple departments and use multiple software systems to support our members' needs


• Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions


• Build trust and genuine connections with each member thought active listening and clear communication


• Uphold the GLCU's values and standards of greatness in every interaction

What You’ll Bring

• Call center experience in a high-volume call center or high-volume phone environment or financial institution, preferred


• Proven experience to become proficient with multiple software systems


• Passion for helping others and making a difference


• Excellent communication skills, especially over the phone


• Quick learner with ability to navigate multiple software tools with ease


• Calm under pressure and adaptable in a constantly changing environment


• Strong attention to detail and a drive to go above and beyond for every member.

Why Join Us?

At Great Lakes Credit Union, we’re more than a workplace- we’re mission. Every call you take is a chance to make a financial impact and build lifelong member relationships. You’ll join a supportive team, gain valuable experience, and help shape the future of member service excellence.

Benefits We Offer:

• Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.


• Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD.


• Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.


• Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.


• Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.


• Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.


• Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.


• Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.


• Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.


• Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.