Inbound Home Move Concierge - Customer Solutions Pro

AppFolio Inc; Richardson (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

AppFolio, a leading real estate technology company, invites you to join LiveEasy as the Concierge - LiveEasy (Inbound Sales Representative) onsite in Columbus. You will be the primary contact for homeowners moving journeys, coordinate services, and ensure a seamless, personalized experience.

This role requires strong communication, multitasking, CRM familiarity, and a proactive approach. It offers an hourly rate with tier-based commissions and requires availability 10am–7pm EST.

Qualifications

• Must have strong customer service and communication skills.
• Ability to manage multiple tasks, vendors, and timelines with accuracy.
• Experience using CRM systems to track client interactions.
• Proactive in addressing client needs and offering solutions.
• Attention to detail in coordinating services and information.

Responsibilities

• Serve as the main point of contact for homeowners during the moving process.
• Provide personalized guidance on services, including moving assistance and home services.
• Coordinate with vendors to arrange necessary services and utilities.
• Track and manage client requests with timely follow-through.
• Identify upsell opportunities to enhance the moving experience.

Skills

Customer service

Communication

Multitasking

Problem solving

CRM systems

Education

High school diploma or equivalent

Tools

CRM software

Service coordination tools

Job description

AppFolio, a leading real estate technology company, invites you to join LiveEasy as the Concierge - LiveEasy (Inbound Sales Representative) onsite in Columbus. You will be the primary contact for homeowners moving journeys, coordinate services, and ensure a seamless, personalized experience.

This role requires strong communication, multitasking, CRM familiarity, and a proactive approach. It offers an hourly rate with tier-based commissions and requires availability 10am–7pm EST.