Inbound Customer Support Specialist - Orders & Helpdesk

Randstad USA; Tampa (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad USA in Tampa is seeking three Customer Service Representatives to support inbound phone inquiries from business clients, helping them place orders and resolve account issues.

You will navigate online ordering systems, perform basic troubleshooting, and record interactions in databases. Prior call center or retail experience is welcome; AS400 or Salesforce experience is a plus.

Qualifications

• Experience in customer service (retail, hospitality, or office settings). Call center experience is a plus.
• Clear verbal communication and a professional, solution-oriented phone presence.
• Tech aptitude and ability to navigate multi-system environments.
• Prior experience with AS400 or Salesforce is preferred but not required.

Responsibilities

• Handle inbound phone support averaging 25–35 calls/day, rising with proficiency.
• Assist customers with placing and modifying product orders.
• Support eCommerce clients with online ordering issues.
• Perform basic technical troubleshooting including password resets.
• Enter order details and document client interactions in databases.

Skills

Active Listening

Telephone Etiquette

Empathy

Follow-up

Customer Service

Verbal Communication

Typing Skills

Basic Software Skills

Basic Computer Skills

Customer Relations

Call Center Support

CRM

Customer Orders/SALES

Education

High School

Tools

AS400

SalesForce.com

Job description

Randstad USA in Tampa is seeking three Customer Service Representatives to support inbound phone inquiries from business clients, helping them place orders and resolve account issues.

You will navigate online ordering systems, perform basic troubleshooting, and record interactions in databases. Prior call center or retail experience is welcome; AS400 or Salesforce experience is a plus.