Healthcare Customer Support Specialist — Samples & Orders

Priority Dispatch Corp.; Florida; On-site; USD 32,000 - 46,000; Full time

Job summary

Priority Dispatch Corp. in Florida is seeking a Customer Service Specialist to join a high-volume call center serving healthcare professionals and internal teams. You will handle inbound calls, emails, and Zendesk tickets related to sample requests, orders, returns, and portal support.

The role emphasizes accuracy, accountability, and empathetic communication, with outbound follow-ups, issue resolution, and adherence to SOPs and SLAs in a fast-paced, metric-driven environment.

Qualifications

• 1–3 years of experience in customer service or call center.
• Strong verbal and written communication skills.
• Proficiency with CRM or ticketing systems.
• Ability to multitask and meet performance metrics.
• Attention to detail and accuracy.
• Ability to work in a fast-paced, metric-driven environment.

Responsibilities

• Handle inbound calls, emails, and tickets from HCPs and field reps.
• Assist with sample requests, orders, returns, and account inquiries.
• Conduct outbound calls to obtain missing information.
• Document interactions in CRM/Zendesk.
• Troubleshoot basic system and portal issues.
• Escalate complex issues to internal teams.
• Meet or exceed performance metrics including SLAs.
• Maintain professional communication with customers and partners.
• Support team with PTO coverage and schedule flexibility.

Skills

Customer service

Communication

Call center

Zendesk

CRM systems

Attention to detail

Multitasking

Account inquiry handling

Tools

Zendesk

Job description

Priority Dispatch Corp. in Florida is seeking a Customer Service Specialist to join a high-volume call center serving healthcare professionals and internal teams. You will handle inbound calls, emails, and Zendesk tickets related to sample requests, orders, returns, and portal support.

The role emphasizes accuracy, accountability, and empathetic communication, with outbound follow-ups, issue resolution, and adherence to SOPs and SLAs in a fast-paced, metric-driven environment.