Inbound Call Center Agent

Enterprise Call Center; Lafayette (LA); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Paid training

Paid time off

Supplemental insurance (Aflac)

Telehealth access (MDLive)

Performance-based incentives

Career advancement pathways

W2 employment structure

Job summary

Enterprise Call Center is seeking Customer Service Agents to handle inbound inquiries for major brands. You will assist customers with questions, service requests, account needs, and product support using guided systems to ensure accurate, brand-aligned responses.

Role offers scheduling flexibility after certification and is suited for individuals seeking a stable, growth-oriented support position with paid training and incentives.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.

Responsibilities

• Handle inbound customer interactions for major brands and assist with questions, service requests, account needs and product support.
• Use guided systems and resources to deliver high-quality customer care with professionalism and brand alignment.
• Contribute to a stable, structured support role with growth potential and schedule flexibility post-certification.

Skills

Communication

Active listening

Process adherence

Computer tools

Independent work

Schedule discipline

Call center experience

Education

High school diploma or GED

Job description

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications: Qualifications

• High school diploma or GED
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
• Ability to follow detailed processes and meet performance expectations
• Strong communication and active listening skills
• Comfortable navigating computer applications and web-based tools
• Ability to work independently and remain accountable to schedules

Preferred:

• Prior call center or customer service experience
• Bilingual (Spanish/English) preferred but not required
• Familiarity with phone-based or computer-based support environments

Additional Information

• Flexible scheduling options after certification
• Paid training following successful client certificationW2 employment structure with payroll, protections, and stability
• Paid time off and optional supplemental insurance (Aflac)
• Household telehealth access through MDLive
• Access to performance-based incentives
• Career advancement pathways into support, QA, and leadership roles
• All applicant information is kept confidential under EEO guidelines

Please Note:

This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

Follow us on Facebook at:

https://www.facebook.com/GenesisCallCenter/

Compensation:

$11-$11