Inbound Customer Service Representative - Work At Home

PerunHR; Joplin (MO); Remote; USD 35,000 - 45,000; Full time

Job summary

A customer support company is seeking to hire an Inbound Customer Service Representative to work from home. In this role, you will support customers by answering queries through phone, email, online chat, and social media. The ideal candidate will possess excellent communication skills and have a desire to enhance customer experiences. Candidates must have a high school diploma or GED, with customer service experience being preferred. This is a great opportunity to join a team that values customer relationships.

Qualifications

• High School Diploma or GED required.
• Phone-related customer service experience is a major plus.
• Familiarity with Microsoft Windows, Word, and Excel applications.

Responsibilities

• Assist customers through phone, email, online chat or social media.
• Update customer information as necessary.
• Resolve and de-escalate customer issues calmly.
• Track call-related information for auditing purposes.

Skills

Stellar customer service skills

Excellent oral and written communication skills

Ability to stay composed and objective

Conversational, patient and confident

Bilingual language skills

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

About the job Inbound Customer Service Representative - Work At Home

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de‑escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call‑related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary

JOB REQUIREMENTS

Minimum Education and Experience:

• High School Diploma or GED required; college degree preferred
• Phone‑related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus

Knowledge, Skills and Abilities:

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude