Inbound Customer Service

Ezarly; United States; Remote; Part time

Benefits offered by this job

Flexible scheduling

Remote work arrangements

Opportunity for advancement

Job summary

A customer service firm is looking for a skilled Customer Service Representative to provide exceptional remote support. You'll manage inbound and outbound calls, resolve issues, and maintain high sales performance. Ideal candidates have customer service experience, excellent communication skills, and a quiet workspace. The position offers flexibility in scheduling, eliminating commute time, and opportunities for advancement within the customer service telecommunications industry.

Qualifications

• 1+ year of experience in customer service or a related field.
• Dedicated, quiet, and distraction-free workspace.
• Reliable computer, USB headset, and high-speed internet connection.

Responsibilities

• Handle inbound customer calls, resolving booking-related issues.
• Make outbound calls for status updates and clarification.
• Transfer calls to designated internal support departments.

Skills

Excellent communication skills

Interpersonal skills

Ability to work under pressure

Problem-solving skills

Education

High school diploma or equivalent

Job description

Job Description

We are seeking a skilled and experienced customer service representative to provide exceptional support to clients and their customers. As a remote worker, you’ll handle inbound and outbound calls, address booking inquiries, and resolve issues efficiently.

Key Responsibilities:

• Handle inbound customer calls, resolving booking-related issues and addressing banking-specific questions and quotes.
• Make outbound calls to internal support departments and customers for status updates and clarification.
• Transfer calls to designated internal support departments or account representatives as needed.
• Stay updated on client sales, promotions, and products to provide informed support.
• Employ expert sales techniques to maintain top sales performance and overcome objections.

Requirements:

• 1+ year of experience in customer service or a related field.
• High school diploma or equivalent required.
• Ability to pass a background check and drug screening.
• Dedicated, quiet, and distraction-free workspace.
• Reliable computer, USB headset, and high-speed internet connection.
• Ability to work 15-20 hours per week, including possible weekend shifts.

Ideal Candidate:

• Excellent communication and interpersonal skills.
• Patient, empathetic, and friendly demeanor.
• Ability to work under pressure and adapt to challenging situations.
• Experience in identifying solutions for customers.

Perks:

• Flexible scheduling and remote work arrangements.
• Eliminate commuting time and expenses.
• Opportunity to grow in the customer service telecommunications industry.
• Comfortable and convenient work-from-home environment.