Inbound Customer Service Agent - Consumer Relations (Remote)

Freddie Mac; Rapid City (SD); Remote; USD 10,000 - 60,000; Full time

Job summary

This innovative firm is seeking a dedicated customer service representative to join its dynamic team. In this role, you will have the opportunity to resolve customer inquiries and advocate for their needs while working from home. With a competitive hourly wage and comprehensive benefits starting on day one, this position offers both stability and growth potential. You will engage with customers through various channels, ensuring their satisfaction while utilizing advanced computer skills. If you have a passion for helping others and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Paid on-the-job training

Work-from-home opportunities

Comprehensive benefits

401(k) with company match

Tuition reimbursement

Qualifications

• 1+ years of call center experience and 2+ years in escalated customer service.
• Moderate to advanced computer skills required.

Responsibilities

• Resolve escalated customer service issues and advocate for consumers.
• Utilize multiple programs to manage customer inquiries effectively.

Skills

Customer Service

Problem Solving

Negotiation Skills

Multitasking

Effective Communication

Education

High School Diploma or GED

Tools

Windows-based programs

Online applications

Job description

Employer Industry: Consumer Appliances

Why consider this job opportunity:
- Salary of $17.00/hour plus incentives based on quality scores, paid weekly
- Paid on-the-job training and mentoring
- Work-from-home opportunities with equipment provided
- Comprehensive benefits including medical, dental, vision, and prescription coverage starting on day one
- 401(k) program with company match and tuition reimbursement options
- Opportunities for career growth and advancement within the organization

What to Expect (Job Responsibilities):
- Resolve escalated customer service issues and advocate for consumers with internal departments
- Utilize multiple Windows-based programs and internal applications to manage customer inquiries
- Follow up with customers via phone, email, or text to ensure satisfactory resolutions
- Collaborate with stakeholders, including technicians and dispatchers, to resolve consumer issues
- Gather information and provide suggested resolutions to Team Leaders or Managers

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of call center experience
- Minimum of 2 years of escalated customer service experience
- Ability to communicate effectively in English, both written and verbal
- Moderate to advanced computer skills, including navigating multiple online applications

How to Stand Out (Preferred Qualifications):
- Previous experience working from home
- Strong passion for helping customers and problem-solving
- Excellent negotiation and conflict resolution skills
- Ability to manage high-volume calls while multitasking
- Flexibility and adaptability to change in a fast-paced environment

#ConsumerAppliances #CustomerService #RemoteWork #CareerGrowth #EqualOpportunityEmployer

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.