Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

Freddie Mac; Rapid City (SD); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in home appliances is seeking a dedicated customer service representative. This role offers a competitive hourly wage with weekly pay, along with the flexibility of work-from-home opportunities. You'll be part of a supportive environment where your bilingual skills in English and Spanish will shine as you resolve customer concerns and collaborate with various departments. With no weekend shifts and immediate eligibility for medical benefits, this position is perfect for those looking to grow their career while helping customers. Join a team that values your contributions and offers a pathway to success.

Benefits

Paid on-the-job training

Work-from-home opportunities

Paid time off

Medical, dental, vision benefits from day 1

Qualifications

• Effective communication in English and Spanish, both written and verbal.
• 1 year of call center experience and 2 years in escalated customer service.

Responsibilities

• Resolve escalated customer service issues in English and Spanish.
• Follow up with customers via phone, email, or text about appliance concerns.

Skills

Bilingual Communication (English and Spanish)

Customer Service

Conflict Resolution

Organizational Skills

Multitasking

Computer Skills

Education

High School Diploma or GED

Tools

Windows-based Programs

Internal Applications

Job description

Employer Industry: Home Appliances

Why consider this job opportunity:
- Salary of $17.85/hour plus incentives based on quality scores, paid weekly
- Paid on-the-job training and mentoring
- Work-from-home opportunities with equipment provided
- No weekend shifts and paid time off
- Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
- Career growth opportunities within a supportive and rewarding environment

What to Expect (Job Responsibilities):
- Resolve escalated customer service issues in both English and Spanish
- Follow up with customers via phone, email, or text to address appliance-related concerns
- Collaborate with internal departments to negotiate and implement effective resolutions
- Utilize multiple Windows-based programs and internal applications for data management
- Complete consumer satisfaction reviews before case closure

What is Required (Qualifications):
- Ability to communicate effectively in both English and Spanish, written and verbal
- High School Diploma or GED
- Minimum of 1 year of call center experience
- Minimum of 2 years of escalated customer service experience
- Moderate to advanced computer skills, with the ability to navigate multiple online applications

How to Stand Out (Preferred Qualifications):
- Previous experience working from home
- Exceptional organizational skills and ability to multitask
- Strong conflict resolution and negotiation skills
- Flexibility and adaptability to change
- Passion for helping customers and problem-solving

#HomeAppliances #CustomerService #RemoteWork #CareerOpportunities #BilingualJobs

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