Inbound Customer Service Agent - Consumer Relations (Remote)

Lensa; Nashville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Remote Consumer Advocate, where you will resolve customer service issues and create outstanding experiences for GE Appliances consumers. This role offers the chance to make a positive impact while working from the comfort of your home. With comprehensive training and support, you will develop skills in problem-solving and customer relations, all while enjoying a culture that values diversity and inclusion. This position not only provides a competitive hourly rate but also numerous benefits, making it an exciting opportunity for those passionate about customer service.

Benefits

Paid on-the-job training

Work-from-home opportunities

Paid time off

Medical, dental, vision benefits

401(k) program with company match

Short-term and long-term disability

Life insurance

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Qualifications

• 1+ years of call-center experience required.
• 2+ years of escalated customer service experience required.

Responsibilities

• Resolve escalated customer service issues effectively.
• Create a positive service experience for consumers.

Skills

Call-Center Experience

Escalated Customer Service Experience

Effective Communication

Organizational Skills

Problem-Solving

Multi-tasking

Education

High School Diploma or GED

Tools

Windows-based Programs

Online Applications

Job description

Inbound Customer Service Agent - Consumer Relations (Remote)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, GE Appliances, a Haier company, is seeking professionals. Apply via Lensa today!

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent – Consumer Relations (Remote)

Location

USA, Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

Job Description

How You'll Create Possibilities

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. You will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!

• We offer a base rate of $17.00/hour + incentives based on your quality scores - paid weekly.
• Training requires a 10-week full-time shift Monday-Friday 8:30 AM - 5:00 PM (CST).
• After training, you can expect to work an 8-hour shift between 7:00 AM to 6:00 PM (CST), Monday through Friday.

After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:

• Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following outlined steps to resolve issues, data management, and responding to all letters of inquiry.
• Follow up with customers via phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions.
• Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, e.g., zones, dispatchers, technicians, etc.
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Manager.
• Complete consumer reviews for satisfaction before case closure.
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes, and policies.

Position Requirements

What You'll Bring to Our Team

• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Ability to communicate effectively in English
• Excellent written & verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to effectively multi-task
• Ability to handle high-volume calls while simultaneously managing multiple online applications
• Previous experience working from home (preferred)

Soft Skills

• Passion for helping customers and problem-solving
• Flexibility with the ability to take direction from management yet work independently to achieve goals
• Active listening skills and the ability to ask questions
• Conflict resolution, negotiation, and time management skills
• Flexibility and adaptability to change; critical thinking skills
• Desire to work in a team environment towards common goals
• Ability to remain calm and show empathy while handling challenging customer concerns

Requirements For Remote Work Environment

• Remote work opportunities are subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
• A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues.
• Internet Speed Requirements:
• Ping 50 Mbps or lower
• Download 50 Mbps or higher
• Upload 15 Mbps or higher

Our Culture

Our work is centered on our People and Culture, reflected in our Zero Distance philosophy. We reaffirm our commitment to inclusion and diversity (I&D), fostering an environment where every individual feels valued, connected, and empowered to contribute. We aim to build a culture of engagement, belonging, and connection, reflecting the diversity of the communities we serve.

GE Appliances is a trust-based organization offering flexible work arrangements to help employees balance personal and professional needs. We are an Equal Opportunity Employer, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. We participate in E-Verify and will provide your Form I-9 information to confirm work authorization.

If you need assistance or accommodation due to a disability, please email [e-mail].