Inbound Customer Service Agent – Consumer Relations (Remote)

GE Appliances, a Haier company; Columbus (OH); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Remote Consumer Advocate, where your passion for helping customers will shine. In this role, you will resolve escalated customer service issues, ensuring a positive experience for GE Appliance consumers. With a focus on collaboration and problem-solving, you'll work closely with internal departments to advocate for satisfactory resolutions. This position offers the chance to start a rewarding career in a supportive environment that values diversity and inclusion. If you're ready to make a difference and grow with a dynamic team, this opportunity is perfect for you.

Benefits

Paid on-the-job training and mentoring

Work-from-home opportunities

No weekend shifts

Paid time off

Medical, dental, vision, and prescription benefits

401(k) program with company match

Short-term and long-term disability

Life insurance

Tuition reimbursement

Gym membership reimbursement

Qualifications

• 1+ year of Call-Center experience required.
• 2+ years of Escalated Customer Service experience preferred.

Responsibilities

• Resolve escalated customer concerns and document facts.
• Follow up with customers via phone, email, or text.
• Coordinate with stakeholders to resolve issues effectively.

Skills

Effective communication in English

Excellent written and verbal skills

Moderate to advanced computer skills

Strong organizational skills

Problem-solving

Conflict resolution

Negotiation skills

Time management

Education

High School Diploma or GED

Job description

Inbound Customer Service Agent – Consumer Relations (Remote)

Join to apply for the Inbound Customer Service Agent – Consumer Relations (Remote) role at GE Appliances, a Haier company.

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent – Consumer Relations (Remote)

Location

USA, Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

Job Description

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. You will create an outstanding quality service experience for GE Appliance consumers, advocating with internal departments for satisfactory resolutions. This role offers an exciting opportunity to positively impact the owner’s experience and start a rewarding career.

Responsibilities include:

• Resolving escalated customer concerns, documenting facts, following outlined steps, managing data, and responding to inquiries.
• Following up with customers via phone, email, or text to resolve concerns and close cases successfully.
• Finding creative solutions and negotiating concessions in the best interest of customers and GE Appliances.
• Coordinating with stakeholders to resolve issues effectively.
• Gathering information and surfacing concerns with suggested resolutions to leadership.
• Completing customer satisfaction reviews before case closure.
• Meeting work schedule demands with integrity and adherence to policies.

Requirements

• High School Diploma or GED
• Minimum 1-year Call-Center experience
• Minimum 2-years Escalated Customer Service experience
• Effective communication in English
• Excellent written and verbal skills
• Moderate to advanced computer skills, navigating multiple applications
• Strong organizational skills and ability to multitask
• Experience working from home (preferred)

Soft Skills

• Passion for helping customers and problem-solving
• Flexibility and ability to work independently
• Active listening and questioning skills
• Conflict resolution, negotiation, and time management skills
• Adaptability, critical thinking, and teamwork
• Calmness and empathy in challenging situations

Remote Work Environment Requirements

• Subject to business needs; otherwise, a climate-controlled home environment
• Reliable internet with Ethernet connection (no Satellite, Pre-paid, or DSL)
• Internet Speed: Ping 50 Mbps or lower; Download 50 Mbps or higher; Upload 15 Mbps or higher

Our Culture

Our work centers on our People and Culture, emphasizing inclusion and diversity (I&D). We foster an environment where every individual feels valued, connected, and empowered, reflecting the diversity of the communities we serve. We aim to build a culture of engagement, belonging, and connection, supporting flexibility and work-life balance.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected characteristics. We participate in E-Verify and will provide Form I-9 verification. For accommodations, contact [e-mail].