Inbound Call Center Sales Rep

Lilly & Associates International; Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

401(k) with up to 4% company match

Job summary

Lilly & Associates International in Miami, Florida, is seeking a bilingual (Spanish) professional for their sales team to provide exceptional customer service in the logistics sector.

The role involves assisting customers with shipping information and upselling products, offering a full benefits package including medical, dental, vision, and a 401(k) plan with matching contributions. Ideal candidates will have customer service experience and strong communication skills.

Qualifications

• Minimum 1-3 years prior customer service experience required.
• 6 months of call center/telesales experience a plus.
• Ability to multi-task and meet multiple demands.

Responsibilities

• Assist customers via telephone, fax, and email.
• Provide shipping information and upsell products and services.
• Resolve member problems or questions.

Skills

Bilingual (English, Spanish)

Customer service experience

Strong verbal and written communication skills

Organizational skills

Education

High school diploma

College degree

Tools

Microsoft Word

Microsoft Excel

CRM Software

Job description

Job Description

Leading provider of Freight Forwarding/Logistics services, LILLY + Associates International, is looking to hire someone for our sales team to work with a fast‑growing company that has its international headquarters in Miami.

LILLY + Associates is seeking bilingual (Spanish) professionals to join our top‑notch team of sales professionals. If you enjoy interacting with the public, talking on the phone, and working diligently to resolve member problems or questions, this is the job for you. As a professional sales representative you will assist customers via telephone, fax, and email, providing them with shipping information and upselling products and services that meet or exceed our members’ needs.

Excellent opportunities for career growth.

Qualifications

• Minimum 1-3 years prior customer service experience required.
• 6 months of call center/telesales experience a plus.
• Strong verbal and written communication skills.
• Ability to multi‑task and meet multiple demands.
• Ability to identify, analyze, and resolve errors.
• Strong organizational skills.
• Ability to recognize needs and/or sell products or services.
• Fully bilingual (English, Spanish).

Computer Equipment and Software Requirements

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, CRM Software.

Education and Experience Required

High school diploma. College degree a strong plus.

Benefits

Full benefits package available.

• Medical, Dental, Vision.
• Paid time off.
• 401(k) with up to 4% company match and much more.

Job Location

Miami, Florida (International Headquarters).