Inbound Call Center Pro — Customer Care & Sales

Addison Group; Virginia (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Hands-on call center experience

Skill development in customer service

Job summary

Addison Group is seeking a Call Center Representative in Alexandria, VA for a contract role lasting approximately 2-3 months. The position involves handling a high volume of inbound calls, providing professional customer support, and ensuring accurate record-keeping and order processing.

The ideal candidate has 1-2+ years in a high-volume call center, proficient with MS Office and CRM/ticketing systems, and strong communication skills.

Qualifications

• 1-2+ years of experience in a high-volume call center setting required.
• Comfortable using Microsoft Office, ticketing/phone systems, and CRM platforms.
• Strong verbal and written communication abilities.
• Customer-focused and able to stay on task in a fast-paced setting.

Responsibilities

• Address customer questions and resolve complaints in a professional, courteous manner
• Investigate customer concerns and provide solutions, escalating more complex issues when needed
• Process customer orders and payments accurately and ensure timely completion
• Make outbound calls to promote products and meet assigned sales goals
• Collect customer feedback and maintain accurate, up-to-date customer records
• Conduct follow-up calls to confirm satisfaction and flag recurring issues for leadership

Skills

MS Office

CRM platforms

Verbal and written communication

Education

Bachelor's degree preferred

Tools

Ticketing/phone systems

CRM platforms

Microsoft Office

Job description

Addison Group is seeking a Call Center Representative in Alexandria, VA for a contract role lasting approximately 2-3 months. The position involves handling a high volume of inbound calls, providing professional customer support, and ensuring accurate record-keeping and order processing.

The ideal candidate has 1-2+ years in a high-volume call center, proficient with MS Office and CRM/ticketing systems, and strong communication skills.