High-Volume Inbound CSR & Order Support Specialist

Gosnaphop; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is seeking a Customer Service Representative in Austin, TX. This full-time onsite role contracts to hire and pays $18–$20 per hour, with benefits including medical, dental, vision, and 401(k).

The successful candidate will handle a high volume of inbound calls, provide timely and professional assistance, document interactions, and meet performance metrics in a fast-paced environment.

Qualifications

• 2+ years in a customer service or call center role.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong verbal communication and problem-solving skills.
• Ability to multitask in a fast-paced, metrics-driven environment.
• Reliable, punctual, and able to start quickly.

Responsibilities

• Respond to a high volume of incoming customer calls daily.
• Assist customers with order inquiries, updates, and general concerns.
• Address and resolve customer issues with professionalism and empathy.
• Accurately document interactions and maintain records in internal systems.
• Meet or exceed established call and performance metrics.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

Verbal communication

Problem solving

Multitasking

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Addison Group is seeking a Customer Service Representative in Austin, TX. This full-time onsite role contracts to hire and pays $18–$20 per hour, with benefits including medical, dental, vision, and 401(k).

The successful candidate will handle a high volume of inbound calls, provide timely and professional assistance, document interactions, and meet performance metrics in a fast-paced environment.