Inbound Call Agent - Customer Service

Express Employment Professionals - Cincinnati East; Tigard (OR); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health benefits

Paid time off

Retirement plans

Career growth

Team events

Job summary

Express Employment Professionals - Cincinnati East is seeking an Inbound Call Agent to be the first point of contact for customers with questions, concerns, or requests. You’ll help troubleshoot, provide product information, and ensure customers feel heard and supported.

You should have strong communication, a calm and professional demeanor, and the ability to multi-task. Training is provided, and opportunities for growth exist in a team-oriented environment with benefits and flexibility.

Qualifications

• Experience in customer service or call center is a plus but not required; training provided.
• Strong verbal communication and active listening skills.
• Calm, friendly, and professional demeanor under pressure.
• Ability to multitask and stay organized on multiple calls.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Answer incoming calls promptly and professionally, providing information or assistance.
• Listen actively to understand needs and provide accurate responses.
• Troubleshoot basic issues or direct to the appropriate department.
• Document customer interactions and update records.
• Stay updated on products, services, and policies.

Skills

Customer service

Call center

Active listening

Multitasking

Communication

Tools

CRM software

Job description

As an Inbound Call Agent, you’ll be the first point of contact for customers calling in with questions, concerns, or requests. Whether you’re helping troubleshoot an issue, answering inquiries, or providing product information, your goal is to make every customer feel heard and supported. This role is ideal for someone with excellent communication skills, a passion for customer service, and the ability to think on their feet.

Key Responsibilities:

• Answer incoming calls from customers promptly and professionally, providing them with information or assistance.
• Listen actively to understand customer needs, questions, or concerns, and provide accurate, helpful responses.
• Troubleshoot basic issues or direct customers to the appropriate department for more complex requests.
• Accurately document customer interactions and update records in the system as needed.
• Stay up-to-date on company products, services, and policies to provide the best possible service.
• Work with team members to find solutions for customer issues, escalating when necessary.
• Provide a positive customer experience on every call, maintaining a friendly, helpful demeanor.
• Meet or exceed performance metrics for call handling, response time, and customer satisfaction.
• Continuously improve by participating in team training and development sessions.

What We're Looking For:

• Previous experience in customer service, call center, or related field is a plus, but not required—training will be provided!
• Strong verbal communication skills—you’re a great listener and can communicate clearly and effectively.
• A calm, friendly, and professional demeanor, even when dealing with challenging situations.
• Ability to multi-task and stay organized while handling multiple calls.
• Basic computer skills and familiarity with call center software (training will be provided).
• A positive, team-oriented attitude and a passion for helping others.
• Willingness to learn and adapt in a fast-paced environment.
• Availability to work flexible hours, including evenings and weekends, if needed.

What We Offer:

• Competitive hourly wage with opportunities for performance bonuses.
• Health benefits, paid time off, and retirement plans for full-time employees.
• A supportive, fun team environment with room for growth and advancement.
• Paid training and ongoing development to help you succeed in your role.
• Opportunities for promotion and career growth within the company.
• Team events, recognition programs, and employee perks.
• A positive work environment where your contributions are valued and appreciated.

Benefits:

• Medical Insurance: Access to medical coverage to help you and your family stay healthy.
• Optical Insurance: Coverage for vision care, including eye exams and eyewear.
• Dental Insurance: Dental coverage for your oral health needs.
• Life Insurance: Protection for you and your loved ones with life insurance benefits.
• 401K: A retirement savings plan to help you plan for your financial future.