Inbound Call Center Rep

Padmore Global Connections LLC; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Padmore Global Connections LLC seeks an on-site Administrative Assistant in Indianapolis to support the Medicare SHIP program. You will answer incoming 800 helpline calls, perform data entry, mailings and inventory, and complete a 5-day training on health insurance for people with Medicare.

Daily duties include coordinating with volunteers, routing calls, handling packet mailings, and preparing training materials for counselors and SHIP sites.

Qualifications

• Must complete a 5-day training on health insurance for people with Medicare.
• Accurately record client contacts and data entries.
• Perform mailings, inventory and other clerical tasks.

Responsibilities

• Answer all 800 calls in a timely manner and log details.
• Forward calls to volunteers or provide counseling assistance when needed.
• Complete daily data entry including client contacts.
• Prepare and mail information packets; assemble SHIP materials.
• Inform Office Manager when supplies are low.
• Keep the work area neat and orderly; manage deliveries.
• Take and relay voicemail messages twice daily.
• Assist in creating training materials for counselors.

Skills

Data entry

Telephone empathy

Office support

Tools

MS Office

Job description

Interview Type: Either Web Cam or In Person

Work Arrangement: Onsite

Engagement Type: Contract

NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.

Short Description:

Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.

Complete Description

OVERVIEW

Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

DUTIES

• Answer all 800 calls in a timely manner. Record on Client Contact forms.
• Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
• Complete data entry each day including Client Contacts
• Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
• Inform the Office Manager when supplies of materials are low
• Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
• Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
• Forward call back messages to Volunteer Supervisors at the end of the day.
• Put together new counselor training materials and other training materials requested by Trainers.
• Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
• Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.

DIFFICULTY OF WORK

Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.

RESPONSIBILITY

Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.

PERSONAL WORK RELATIONSHIPS

Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.