Inbound Banking Support Specialist

TD; Charlotte (NC); On-site; USD 30,000 - 37,000; Full time

Job summary

TD Bank is seeking a Contact Center Representative in Charlotte, NC. You will deliver friendly, professional service across live chat, phone, email, and SMS, resolving issues efficiently and guiding customers through banking products.

You’ll handle routine transactions, escalate when needed, and contribute to a positive customer experience in a fast-paced environment. The role requires a high school diploma or GED and 1+ years of experience in retail or banking contact centers, with strong

Qualifications

• Experience in inbound customer service is preferred.
• Ability to navigate multiple computer systems and screens quickly.
• Strong listening and communication skills with a customer‑focused mindset.

Responsibilities

• Provide positive and professional inbound customer service to resolve issues.
• Engage customers via live chat, phone, email, and SMS to guide banking services.
• Take ownership of customer concerns and resolve at first contact when possible.
• Escalate high‑risk transactions or issues as needed.
• Assist customers with routine financial transactions accurately.

Skills

Customer service

Multi-channel support

Communication

Problem solving

CRM proficiency

Education

High School Diploma or GED

Tools

CRM applications

MS Office/Teams

Job description

TD Bank is seeking a Contact Center Representative in Charlotte, NC. You will deliver friendly, professional service across live chat, phone, email, and SMS, resolving issues efficiently and guiding customers through banking products.

You’ll handle routine transactions, escalate when needed, and contribute to a positive customer experience in a fast-paced environment. The role requires a high school diploma or GED and 1+ years of experience in retail or banking contact centers, with strong