Credit Card Contact Center Specialist

TD Bank Group; Mount Laurel Township (NJ); On-site; USD 30,000 - 39,000; Full time

Job summary

TD Bank Group in Mount Laurel, New Jersey, seeks a Contact Center Representative - Credit Card to support customer service and sales in a fast-paced environment. You will handle inbound calls, written inquiries, and chats, providing solutions with accuracy and a professional tone.

The role requires a High School Diploma or GED and 1+ years of customer service experience; bilingual Spanish/English ability is required in the assigned queue. Onsite training and scheduled shifts are provided.

Qualifications

• High School Diploma or GED.
• 1+ years of related customer service experience; retail, banking, or contact center experience preferred.
• Must be able to communicate financial information clearly; bilingual (Spanish/English) in assigned queue.

Responsibilities

• Provide quality customer service and sales in a contact center environment.
• Handle inbound phone, written, chat and other inquiries with professionalism.
• Complete a broad range of financial transactions with accuracy and efficiency.
• Follow bank policies and refer complex questions to senior staff as needed.
• Participate in team efforts and ongoing development activities.

Skills

Customer service

Communication skills

Bilingual (Spanish)

Education

High School Diploma or GED

Job description

TD Bank Group in Mount Laurel, New Jersey, seeks a Contact Center Representative - Credit Card to support customer service and sales in a fast-paced environment. You will handle inbound calls, written inquiries, and chats, providing solutions with accuracy and a professional tone.

The role requires a High School Diploma or GED and 1+ years of customer service experience; bilingual Spanish/English ability is required in the assigned queue. Onsite training and scheduled shifts are provided.