Inbound Appointment Setter / Client Experience Coordinator

HireBus Inc.; United States; Remote; USD 8,300 - 11,000; Full time

Benefits offered by this job

Fully remote

International team

90-day probation

Job summary

Malone Painting is seeking an inbound appointment setter and client experience coordinator. This fully remote role is open to candidates in the Philippines, Mexico, and Central America, with starting pay of $6.00 to $7.00 USD per hour.

You will answer inbound calls, follow up on leads by text via our CRM workflows, and schedule estimates with painting project consultants, using your judgment in non-scripted situations. US Central Time availability is required.

Qualifications

• 2–4 years of customer-facing phone experience.
• Clear, easily understood spoken English.
• Able to work live US Central Time business hours.
• Proficient with CRM systems (Monday.com, Slack, RingCentral or similar).
• Quiet home workspace with reliable internet and headset.
• Willingness to undergo criminal background check.

Responsibilities

• Answer inbound calls and guide callers toward booking an estimate.
• Follow up on leads by text through automated CRM workflows.
• Schedule appointments with painting estimators.
• Handle non-scripted situations using own judgment.

Skills

Customer-facing phone experience

Clear spoken English

Attention to detail

Independent judgment

Tools

Monday.com

Slack

Claude

RingCentral

Job description

Malone Painting is hiring a fully remote Inbound Appointment Setter and Client Experience Coordinator, open to candidates in the Philippines, Mexico, and Central America. Starting Pay is $6.00 to $7.00 USD per hour. You need 2 to 4 years in a customer-facing phone role and clear, easy to understand spoken English, since you will be the first voice or text a potential customer gets from us: answering calls, following up on leads by text, and scheduling estimates with our painting project consultants.

Who You Are:

• You are a natural on the phone, the kind of voice that puts a nervous first-time caller at ease.

• You believe in solving the moment in front of you instead of leaning on a script.

• You stay organized when a ringing phone, a text follow-up, and an admin task all land at once.

• You bring the flexibility to work live during US Central Time business hours.

• You bring comfort with CRM systems like Monday.com and everyday office software.

• You bring a quiet home workspace with reliable high-speed internet, a noise-canceling headset, and willingness to complete a criminal background check as a condition of employment.

Who We Are:

• Malone Painting is a residential painting contractor in St. Louis, Missouri, serving homeowners with interior and exterior painting.

• We run on organized project management and disciplined financial reporting.

• We are a company that embraces technology and AI to deliver the best and highest-level customer experience

• This role reports to our Client Experience Manager and sits at the front of the business.

What You Will Do Each Day:

• Answer inbound calls and start callers toward booking an estimate.

• Follow up on open leads by text through our CRM's automated workflows.

• Schedule appointments with our painting estimators.

• Work through non-scripted situations using your own judgment.

Why You'll Love Working Here:

• Starting Pay is $6.00 to $7.00 per hour.

• Full time, fully remote from the Philippines, Mexico, or Central America.

• Work with a team who values the use of all of their international virtual assistants

• Growing team to take on more responsibilities.

• 90 day probationary/trial period to ensure mutual fit.

Requirements

Required Experience:

2-4 years of experience in a customer-facing phone role (customer service, appointment setting, inside sales, or similar)

Strong verbal communication skills — clear, easily-understood spoken English

Experience working live US business hours (not required to have worked this exact time zone, but must be able to commit to it going forward)

Comfortable with CRM systems (Monday.com, Slack, Claude, Quo/Ring Central or similar) and general office software

Strong critical thinking and independent judgment — able to handle non-scripted situations

Quiet, distraction-free home workspace with reliable high-speed internet

Noise-canceling headset

Willingness to complete a criminal background check as a condition of employment