In-Store Tech Support & Solutions Specialist

Best Buy; Parma (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑l

Job summary

Best Buy's Geek Squad Agent in Parma, OH, provides tech support and solutions to customers in-store, helping with computers and devices. You'll assess needs, perform basic services and collaborate with other agents on more complex repairs.

The role emphasizes friendly, timely service, clear communication and ongoing learning through certified training courses. You will assist with setup, decide whether to repair or replace devices, and keep customers informed as service queues progress.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Willingness to learn technology basics and contribute to team knowledge

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Problem solving

Job description

Best Buy's Geek Squad Agent in Parma, OH, provides tech support and solutions to customers in-store, helping with computers and devices. You'll assess needs, perform basic services and collaborate with other agents on more complex repairs.

The role emphasizes friendly, timely service, clear communication and ongoing learning through certified training courses. You will assist with setup, decide whether to repair or replace devices, and keep customers informed as service queues progress.