In-Store Tech Support & Customer Care Specialist

DSI; Saint Peters (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive training

Supportive team environment

Career growth opportunities

Full benefits from day 1

Job summary

DSI is seeking a Retail Support Specialist to provide frontline customer service to AT&T customers in national retail locations. You will assist with billing, device issues, and account concerns on the sales floor with energy and professionalism.

The role requires strong communication, calm problem-solving, and teamwork with store leadership and cross-functional partners. Flexible schedules include evenings, weekends, and holidays.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.

Skills

Customer service

Communication

Multitasking

Problem-solving

Detail-oriented

Flexibility hours

Job description

DSI is seeking a Retail Support Specialist to provide frontline customer service to AT&T customers in national retail locations. You will assist with billing, device issues, and account concerns on the sales floor with energy and professionalism.

The role requires strong communication, calm problem-solving, and teamwork with store leadership and cross-functional partners. Flexible schedules include evenings, weekends, and holidays.